 |
| 1. |
The patient/family can expect the
provision of a safe environment.
|
| 2. |
The patient/family can expect to be treated with
dignity and respect.
|
| 3. |
The patient/family can expect to be cared
for in a collaborative and interdisciplinary manner.
|
| 4. |
The patient/family can expect to be considered
an integral part of the interdisciplinary team whose needs are
considered when developing the plan of care.
|
| 5. |
The patient/family can expect to have educational
needs evaluated upon admission, and interventions integrated
into the plan of care.
|
| 6. |
The patient/family can expect that licensed and
unlicensed nursing staff are prepared through
appropriate education and training for their responsibilities
in the provision of nursing care. |
|
|
| 7. |
The patient/family can expect quality care will
be assured through the continuous improvement process.
|
| 8. |
The patient/family can expect that information
regarding diagnosis, treatment or relevant facts will be treated
with confidentiality in accordance with hospital policy.
|
| 9. |
The patient/family can expect hospital participation
in community services and education programs.
|
| 10. |
The patient/family can expect quality care to
be delivered efficiently with attention to issues of cost. |
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